Terms and Conditions
Guests understand and accept Terms and Conditions at time of booking.
All online bookings are subject to final approval by Ridge Realty Rentals. Bookings may be cancelled and deposits refunded within 48 hours should your reservation not be accepted. No reservation is confirmed until the initial deposit has been received and acceptance of Terms and Conditions is on file.
Deposit: A deposit of 35% of the total rental rate, not including tax, is required upon booking. When booking through other avenues such as VRBO & AirBnb, reservations are subject to higher deposit rate. Becuase of the recent conditions of COVID-19, we are modifying our payment requirements to help make travel easier for our guests. Until further notice, full payment of the reservation balance is due the day before arrival.
Damage Fee: Ridge Realty Rentals has the right to charge the credit card on file to pay for any charges due to the misuse of the unit and its contents. If reservation is made though an outside vender charges due to misuse will be taken from the deposit required by their booking service.
Processing Fee: A one-time processing fee of 4% of the entire booking total will be applied to your reservation and is non-refundable. Fees will vary when booking through AirBnb, VRBO and Flip Key, and will not be subject to the 4% processing fee.
Booking Fee: A one-time $45 booking fee will be applied to your reservation and is non-refundable.
Hawaii State Taxes: Room rates are subject to applicable General Excise Tax, (GET), at 4.166% and a Transient Accommodations Tax, (TAT) at 10.25%.
Accepted Forms of Payment: VISA, MasterCard and Discover. We accept personal checks drawn on U.S. Funds. If you use a personal check as form of payment, we require a credit number to be kept on file for the duration of the reservation in the unlikely event of damage to the rented unit.
* Full refunds are offered up to the day before arrival, minus the processing fee, for trips having to cancel due to COVID related issues.
* For reservations made through 3rd parties - AirBnb, VRBO, Flip Key - additional cancellation policies may apply according to their policies.
* Holiday reservations are non-refundable - December 15 – January 15. We highly recommend that guests purchase trip cancellation insurance.
Owner/Agent Cancellation Policy: In the unlikely event a situation arise whereby the accommodation specified on your confirmation becomes unavailable
Ridge Realty Rentals reserves the right to substitute alternate accommodations of similar type up to and including the day of your arrival. Our guests are of the utmost important to us and we will do all that is reasonably possible to ensure that your accommodation is as close to the original booking type and style.
Please note all reservations are subject to cancellations or change for reasons including, but not limited to, strikes, acts of God, and failure of guests to vacate as scheduled, owner occupancy, and/or sale of properties.
Hurricane Policy: We strongly recommend you purchase travel insurance. No refunds will be given for storms and hurricanes.
Travel Insurance: We follow our cancellation policy and care about the investment you have made in your trip, so we highly encourage you to purchase travel insurance. CSA Travel Protection can be ordered online at http://www.vacationprotection.com/ or by phone at 1-800-661-6860. CSA requires that insurance be purchased prior to final payment. CSA Travel Protection is independent of Ridge Realty Rentals.
No Smoking Policy: We have a strict No Smoking policy in and around the villas. A $400 charge will be billed to the credit card on file if smoking noted inside the condo.
Booking Age Requirement: Booking age requirement is 21 years old and at least one guest must be 21 years or over for the duration of the stay.
Hold Harmless: All units are privately owned. Owners do not assume any liability for any loss, damage, or injury to persons or their personal property. Neither do we accept liability for any inconvenience arising from any temporary defects or stoppage in supply of water, gas, electricity, or plumbing. Nor will owners accept liability for any loss or damage caused by weather conditions, natural disasters, or other reasons beyond its control.
Amenities, Check in Procedures, Other information: please go to our FAQ sector in our About Us category for further details.